Payment and Booking Confirmation
How payment works, what you receive after booking, and what to bring on the day.
Currency and pricing
All prices are set in UAE dirhams (AED). The site can display prices in other currencies for convenience, converted at the current rate, but the amount actually charged is the AED price. Your bank may apply its own conversion or foreign transaction fee, which is between you and your bank.
What you pay
- The experience price, per person or per group as stated on the experience page.
- A processing fee, shown separately at checkout before you pay.
- Less any discount code, which is applied before the processing fee is calculated.
There is nothing to pay on the day for anything listed as included. Entry tickets, meals or extras listed as not included are paid by you directly.
How you pay
We accept major debit and credit cards. Payment is taken in full at the time of booking — this is what reserves your guide, vehicle or timed entry slot. Card details are handled entirely by our payment provider over an encrypted connection; we never see or store your card number.
What you receive, and when
These are travel services, so nothing is shipped. Immediately after payment you receive:
- A confirmation email with your booking number, beginning BR-.
- A voucher you can show on your phone, with the date, time, meeting point and what is included.
Where an experience uses timed entry tickets, the ticket numbers are issued to the same email address, either with the voucher or closer to your travel date once the attraction releases them. If nothing has arrived within an hour, check your spam folder and then message us — we can resend it immediately.
On the day
Bring your voucher on your phone and photo identification. For a transfer or a tour with hotel pickup, be at the agreed point at the agreed time; your driver will contact you on the mobile number you gave at checkout, so please keep it reachable and switched on.
Failed or duplicate payments
If a payment fails, no booking is created and any amount showing on your statement is an authorisation hold that your bank releases on its own, usually within a few days. If you are ever charged twice for the same booking, send us both references and we will refund one immediately.
Refunds
Refunds are covered in full by our Cancellation and Refund Policy. In short: free cancellation more than 24 hours before most experiences, refunded to the card you paid with.
Questions before you pay
Message us on WhatsApp at +971 58 566 2335 or email help@dubextours.com. We would rather answer a question first than fix a booking afterwards.